When a decision affects people, “Because I said so” usually isn’t enough. That doesn’t mean everybody gets a vote, and it doesn’t mean every decision has to be defended forever. Sometimes I’ve listened, made the call, and we’re moving on. I can still tell people what I was trying to accomplish and why I chose…
One of the worst times to start building a relationship between the police and the community is when something has already gone wrong. Emotions are high, people want answers, and we’re expected to make decisions while everyone is trying to figure out whether they can trust each other. I don’t expect everybody in town to…
When somebody really needs the police, there’s a good chance they’re already having a bad day. They may be scared, angry, confused, or worried about somebody they care about. That’s a terrible time for me to discover that the first relationship we’re trying to build with them is happening in the middle of a crisis….
Holding somebody accountable for a standard I never made clear isn’t accountability. It’s me blaming them for something I assumed they knew. That’s an easy trap, because the longer you’ve been on the job, the more things start to feel obvious. I can look at a report and know what’s missing. I can hear about…