One of the easiest ways to lower a standard is to do nothing. I don’t have to change a policy or announce a new rule. I can just see the same problem enough times and keep walking past it. Eventually, everybody figures out that whatever the written rule says, this is what we actually accept….
It’s easy to look like a committed leader when something goes wrong. A complaint comes in, somebody misses a deadline, an employee makes a mistake, or a problem finally gets enough attention that it can’t be ignored. Now there are meetings, new expectations, closer supervision, and plenty of conversation about what needs to change. For…
Holding somebody accountable for a standard I never made clear isn’t accountability. It’s me blaming them for something I assumed they knew. That’s an easy trap, because the longer you’ve been on the job, the more things start to feel obvious. I can look at a report and know what’s missing. I can hear about…